Privacy Policy

Last updated: 2025-09-05

This Privacy Policy explains what personal data Chaptiva (“we”, “us”) collects, how we use it, and your choices.

Data we collect

• Account and contact: email, name (if provided).
• Payment-related: we process payments via Stripe. We do not store full card numbers. We receive metadata like customer ID, subscription status, and last4 via Stripe.
• Integrations: Discord user ID, server/guild ID, role IDs needed to grant/revoke entitlements.
• Usage and logs: timestamps of events (e.g., checkout completed, subscription updated), IP address, and basic device info for security and debugging.
• Cookies: minimal cookies/session data to operate the app. We do not sell personal data.

How we use data

• Provide and operate the Service (e.g., grant/revoke roles and perks based on payment status).
• Process payments, prevent fraud, and provide receipts and customer portal access.
• Support, troubleshooting, and service improvement.
• Legal compliance and enforcing our Terms.

Legal bases (EEA/UK)

• Contract: to provide the Service you requested.
• Legitimate interests: to secure, improve, and prevent fraud.
• Consent: for optional communications or analytics where required.

Sharing

• Processors: Stripe (payments), hosting/CDN and email providers, error monitoring and basic analytics services we use to run the Service.
• Compliance and safety: if required by law, to protect you, us, or others.
• We do not sell personal data.

Retention

We keep data for as long as needed to provide the Service and as required by law. You may request deletion; some records (e.g., invoices) must be retained for legal obligations.

Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To exercise rights, contact support@chaptiva.app.

International transfers

We may transfer data to countries outside your own. Where required, we rely on appropriate safeguards (e.g., standard contractual clauses with processors).

Children

The Service is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect their data.

Changes

We may update this policy from time to time. Material changes will be communicated (e.g., email or in‑app).

Contact

Email: support@chaptiva.app

This page is informational and not legal advice.